When constructing a home people can face a number of difficulties but the problem can be even worse when they begin to landscape the property and they haven’t used a knowledgeable natural stone wholesaler. You must have experienced poor service from time to time. With the advancement in technology, business/customer relationship is waning day by day. Late delivery of construction material, no loyalty to the products, and communication problems are barriers in a hassle free construction of a home.
These days, people are utilizing natural stones such as marble, granite and limestone for flooring of their homes or workplace like never before. As natural stones possess unique characteristics such as durability, integrity and timelessness, it has become the first preference of home builders as well as homeowners. It seems as the demand of natural stones is increasing, natural stone retailers are overlooking ‘service’ factor.
In this era of cut-throat competition and economic downturn, organizations employ various marketing strategies from traditional media to social media for their brand promotion. Keeping the major focus on promotion and sales, they forget the crucial part of business which is service. Excellent service is the key to the success of any company. To generate sales, is not difficult but to maintain the growth rate requires effort. Customers expect support from the company, failing of which, results in clients changing companies. For sustaining the business, efficient and personalized service is required.
Stone Haven believes that clients are an asset and strives to fulfill clients’ requirements with complete satisfaction. Stone Haven delivers their customers’ products in a stipulated time frame, and often same day delivery is available. Customer service is of great importance to Stone Haven. Their sales team is available to answer questions at any time, and their staff actually take the time to tour the stone yard with their clients for complete understanding of their clients choices. If a landscaper is what you need, then Stone Haven can offer referrals of qualified stone layers too. Mike Stone, owner of Stone Haven, says, “the trust and support of our customers is due to the excellent quality of our natural stone products, our efficient deliveries and our knowledgeable staff”.